Plumbing
“No hot water at 12 Oak. Can someone come this morning?”
No hot water does not wait for someone to copy a sheet. AI drafts the problem, the site, and the urgency. You still decide who goes.
This is
AI field operations for leaks and no-hots that already arrive as a sentence.
This is not
- Not a packaged plumbing edition.
- The model does not create the job or send a plumber.
- There is no customer portal.
The hop
Water does not sit politely in a spreadsheet.
A leak or a no-hot is already a sentence. The damage is the time spent retyping it while the customer writes again.
01
The leak is on someone’s personal WhatsApp
If that phone is in a van or off, the request does not start. The business does not own the thread.
02
Urgency dies in the hop
“This morning” becomes a cell in a sheet. Access, unit, and shutoff notes get lost. The crew member guesses the door.
03
Closeout is a voice note
Photos of the fix, a signature, a note on parts, or nothing. The customer asks if it is done in the same chat.
The draft
Same gate. Different sentence.
Urgency is a score, not a promise. If “this morning” is thin, you see it. Missing unit or access stays flagged. The raw message stays next to the draft.
Draft
“No hot water at 12 Oak. Can someone come this morning?”
- Service
- 94%
- Site
- 96%
- When
- 78%
- Priority
- 86%
No hot water
12 Oak
This morning
Urgent
The path
First message to job done.
01
They write the leak the way they already write
No portal. Site, what failed, when they hope someone can come. That is the brief.
02
The inbox flags what is missing
AI drafts problem, site, and urgency. If the unit or access is blank, you see it. Software does not invent a time it cannot keep.
03
You still say it is a job
Convert when you mean it. Edit the window. Or leave it as a conversation, not every message should become work.
04
Someone shuts it and closes the record
You pick the plumber and the slot. They run your checklist, photos, signature. The customer is told it is done.
In the office
Urgency belongs on the record, not in a group.
Queries shows who needs a person. You convert, link the customer, assign from the list. Late and unassigned sit up front. The job is what the field will see, so the desk still owns the quality.
Queries · one inbox
In the field
The crew member opens the site, not a guess.
Status, maps, your checklist, shutoff, photos, parts, signature. The checklist is yours, not a shipped plumbing module. Optional survey on the same phone. It never blocks completion.
FAQ
Straight answers for this trade.
No. You pick the plumber and the window. The model does not send anyone.
The draft shows the window and a confidence score. You edit it. Software does not promise an arrival time it cannot keep.
No. AI drafts. A person still converts, or decides it is not a job.
Yes, as your checklist. We do not ship a fixed plumbing pack. You configure what the field must capture.
Other trades
Same path. Different sentence.
Bring a real leak or no-hot to the next conversation.
Tell us how a request becomes a job today. We walk the inbox-to-job path if it fits.