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AI field operations, from first message to job done. WhatsApp, SMS, email, and voice become jobs you approve, assign, and finish. A person still lets the work through.

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© 2026 WhatTheJob

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The desk and the van

The product, as the office and the crew actually use it.

One job record. A customer message becomes a drafted request, a person approves, you assign by hand, and a phone app closes the loop.

InboxJobsCrewDirectoryInsightsChannels

Inbox

One place for WhatsApp, SMS, email, and voice.

Threads land in Queries, tied to the business, not a personal phone. You see who needs a person, what AI is handling, and what is ready to convert. The raw conversation stays next to the draft.

How the AI works

Queries · triage, then convert

Queries inbox
Needs you, AI handling, ready to convert, then a person still presses the button.

Dispatch

Jobs you can stand behind.

A job is the operational record: customer, site, service, window, crew, notes. List, board, or calendar, same work, different eyes.

You pick the person and the time. The model drafts the request. It does not send anyone.

Jobs · list

Job views
Jobs list
Late, unassigned, today, unscheduled, attention before a pretty calendar.

Job · briefing, field, closeout

Job detail
The desk and the field share one record.

Crew App

Today’s jobs. Then close them out.

A phone PWA assigned by the company. Open the job, call or map to the site, update status, run the checklist, capture photos and a signature, mark it done. There is no extra portal for the end customer.

Crew App home
Today, in field, priority, then the list for the week.
Crew App job overview
Overview, checklist, complete, survey.
Crew App calendar
Month, week, or day. The same jobs as the desk.

Directory

Customers and the crew stay with your company.

People, sites, conversation history, job history, not a private address book. Crew members are accounts you create. They sign in on the Crew App, not this desk.

Customers · people and sites

Customers
Jobs and locations on the record.

Crew · roster for assign

Crew
Who you can send. History stays with your company.

Insights · owners and admins

Insights
Ask about the numbers. Dispatchers are not sent here to run the day.

Insights

Ask what the week actually did.

Open, completed, late, unscheduled. Status mix. Crew load. A panel to ask about the numbers in language, not a warehouse of charts.

Insights stay with owners and admins. The dispatcher’s job is the inbox and the assignment.

Channels

Meet the customer where they already write, or call.

All four land in the same operational inbox. AI drafts. A person still converts.

  • WhatsApp

    The thread most crews already live in. Incoming messages become conversations in Queries, not a second inbox on a personal phone.

  • SMS

    A text is still a request. It lands in the same inbox, next to WhatsApp and email. Same draft. Same human gate.

  • Email

    A longer brief still has to become a job someone owns. One operational inbox, one job record, one crew assignment.

  • Voice

    A call becomes a thread in the same inbox. AI drafts the request. A person still approves before anyone is sent.

After a job, an optional short survey can run on the Crew App (on by default). Optional loyalty points are a separate switch, off until you turn them on. Neither is the product.

See if it fits the crew.

Tell us how a request becomes a job today. We walk the inbox-to-job path if it fits.

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