Cleaning
“Same as last month” is a sentence. AI can pull the site from history. A person still owns this visit.
This is
AI field operations for one-off and repeat cleans that already arrive as a text or a call.
This is not
The hop
The customer thinks it is obvious. The crew is still copying a chat into a sheet, or trusting a personal reminder.
01
Friday after 6, same as last month. If that number is a personal phone, the series lives in one person’s head.
02
Which floor, which alarm code, which checklist, someone remembers, or they do not. The new cleaner guesses.
03
Or nothing. The customer assumes the Friday slot exists. Nobody told them it was assigned.
The draft
“Same as last month” can use the customer and site already on file. You still approve this visit. The model does not invent a standing series.
Draft
“Need the office done Friday after 6. Same as last month.”
Office clean
Office (from history)
Friday after 6
Same as last month
The path
01
One-off or “same as last month.” They should not open a portal to book a clean they have asked for a dozen times.
02
If the customer is already on file, AI can draft the site from history. The conversation stays the source of truth until you convert.
03
You approve this request, assign this crew, this window. The model does not invent a standing series.
04
Your checklist, photos, signature. The customer is told this Friday is done, not that a contract ran itself.
In the office
Queries holds the thread. You convert one job. Link the customer you already have. Assign the crew for Friday after 6. The model does not pretend a series exists.
Queries · one inbox

In the field
Not a second inbox. Site, notes from the last visit if you put them on the record, your checklist, photos. Optional survey on the same phone. Loyalty is a separate switch, off until you turn it on.

FAQ
It can draft the site from customer history on file. You still approve this visit. It does not invent a standing series.
No. The Crew App is a phone PWA assigned by the company. Today’s jobs, checklist, photos, signature.
No. They write or call. There is no end-customer portal.
Optional, off until you turn it on, and not the product. Points are a separate switch from the job path.
Other trades
Tell us how a request becomes a job today. We walk the inbox-to-job path if it fits.